No subject

[Roy, Rajkumar]

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LAST DATE for APPLICATION: 15th February 2003 !

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RESEARCH OPPORTUNITIES at Cranfield

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INDUSTRY CASE Studentship (EPSRC)

Title: Customer Characterisation for Decision Engineering

Industrial Sponsor: BT Exact

Duration: March 2003 - March 2006

There is a FULLY FUNDED PhD Studentship (Industry CASE) in the
above-mentioned area.  Cranfield University is actively involved with
a number of companies to research in the areas of Decision
Engineering. This research will be an extension of existing work in
Applied Soft Comuting area. Soft Computing is a computing paradigm to
handle real life complexities such as imprecision. The paradigm
utilises a combination of techniques including Fuzzy Logic, Neural
Networks and Evolutionary Computing to address the challenge.

The research will investigate different soft computing techniques to
characterise customer behaviour and preference within Contact Centre
Environment. The project will involve close collaboration with BT Exact
as the industrial sponsor. This is a pan industry project, where the
student is expected to develop generic tools and techniques to analyse
data from different industrial context. The research will involve data
analysis, classification and presentation to improve the efficiency of
the Contact Centres.The tools developed in the project will integrate
with existing Contact Centre Environment to provide real time decision
support to the staff working at the Centre.

EPSRC is expected to pay tuition fees to Cranfield. The student would
receive around 11K pounds sterling tax-free per annum for the three
years.  Interested graduate/postgraduate students with
computing/engineering background are invited to submit their CV for an
informal discussion over telephone or email. Additional background in
data analysis and Soft Computing will be beneficial. The minimum
academic requirement for entrants to the degree is an upper second
class honours degree or its equivalent. Please note that the funding
is restricted to British Nationals, in special cases it may be offered
to an EC national. For informal enquiries and application (detailed
CV), please contact: Dr. Rajkumar Roy at your earliest:

Dr. Rajkumar Roy
Senior Lecturer and
Course Director, IT for Product Realisation
Department of Enterprise Integration,
School of Industrial and Manufacturing Science,
Cranfield University,
Cranfield, Bedford,
MK43 0AL, United Kingdom.

Tel: +44 (0)1234 754072 or +44 (0)1234 750111 Ext. 2423
Fax: +44 (0)1234 750852

Email: r.roy at cranfield.ac.uk or r.roy at ieee.org
URL: http://www.cranfield.ac.uk/sims/staff/royr.htm
http://www.cranfield.ac.uk/sims/cim/people/roy.htm

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LAST DATE for APPLICATION: 15th February 2003

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