[Research] [HD00892457]RE: [HD00890419]Delayed emails

[awm at cs.cmu.edu]

I don't understand. One of the example emails I sent was within a few
hours of having sent it.

It is now two and a half weeks since I first asked a simple question:

> Is this a known problem that is being worked on?

which really only needed a yes/no answer. When I and other in my team
spent a great deal of effort going back over logs to help find examples,
and then also send a very timely example over a few hours old, this is a
pretty unsatisfactory answer to finally receive.

Appended at the end is my original request for help.



> Andrew,
>  The Tier II folks were not able to find anything as the mail logs are not
> kept for very long. In the future if/when you see this again please open
> a new ticket and include the message with the full headers.
>
> Thanks,
>  -Jim
>
> Jim Park
> Sr. Helpdesk Consultant
> SCS Computing Facilities Helpdesk
> x8-1269
>
> ---------
> Non-Essential Bookkeeping information that occasionally might help.
>  - The Case  ID+ is HD00892457
>  - The Status is  Resolved
>  - The Summary is:RE: [HD00890419]Delayed emails
>  - The original message arrived on 10/31/2005
>  - The first few lines of the problem description are below.
>> Dear Help,
>>
>>  Just a ping: I've not heard any response back from this?
>>
>>  Thanks,
>>
>>  Andrew
>>
>>  > -----Original Message-----
>>  > From: Andrew W Moore [mailto:awm at cs.cmu.edu]
>>  > Sent: Saturday, October 22, 2005 10:02 AM
>>  > To: 'Help Desk'
>>  > Cc: 'Andrew W Moore'; 'Michael J. Baysek'
>>  > Subject: RE: [HD00890419]Delayed emails
>>  >
>>  > And here's another, from yesterday, which I received over seven hours
>>  > after
>>  > I sent it.
>>  >
>>  > > -----Original Message-----
>>  > > From: Help Desk [mailto:Help at cs.cmu.edu]
>>  > > Se
> ...


Subject:   [Teachers-10701] Delayed emails
From:   "Andrew W Moore" <awm at cs.cmu.edu>
Date:   Fri, October 14, 2005 11:54 am
To:   "'SCS Help Desk'" <help at cs.cmu.edu>
Cc:   teachers-10701 at autonlab.org (more)
Priority:   Normal
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Dear Help,



For the past month I and my group have been having problems with emails
between CS accounts taking many hours and sometimes more than a day to reach
their destination. Several folks have independently noticed these problems.
They have also happened with sending urgent information to sponsors or
joint-proposal-writers. Is this a known problem that is being worked on?



Thanks for any information you have,



Andrew